Article 1 – Seller Information
The website grandlinethreads.com is operated by:
Trade name: Yann Etchegoyhen
Operator: Yann Etchegoyhen
SIREN: 981 991 441
Location: France
Website: https://grandlinethreads.com
Hosting provider: Hostinger International Ltd, 61 Lordou Vironos Street, 6023 Larnaca, Cyprus
For any enquiry, please use the contact form available on the website.
Article 2 – Scope
These Terms and Conditions of Sale ("T&Cs") apply to any order placed on grandlinethreads.com by a non-professional customer. By placing an order, the customer fully accepts these T&Cs. The version applicable is the one in force at the date of the order.
Article 3 – Products
The website sells blankets and tapestries. Product images, descriptions and specifications are provided for informational purposes only. Minor variations in colour or texture may occur and do not constitute grounds for a claim.
Products are offered subject to availability. Should a product become unavailable after an order is confirmed, the customer will be informed promptly and offered a store credit, exchange or full refund.
Article 4 – Prices
All prices are listed in euros (EUR). As a sole trader benefiting from the VAT exemption scheme under Article 293 B of the French Tax Code, no VAT is charged.
Shipping costs are displayed separately at checkout and are borne by the customer unless otherwise stated. Prices may be updated at any time; the price applicable is that displayed at the time the order is confirmed.
Article 5 – Ordering
Orders are placed online via the website. An order is confirmed upon completion of the following steps:
Selection of products and addition to cart;
Entry of delivery and billing details;
Payment validation;
Receipt of an order confirmation email.
The seller reserves the right to cancel any order in cases of suspected fraud, manifest pricing error or product unavailability, with a full refund issued where applicable.
Article 6 – Payment
Payment is collected online at the time of ordering via the methods available on the website. Transactions are secured. No payment data is stored by the seller.
Article 7 – Delivery
7.1 – Timeframes
Orders are dispatched within 3 to 7 business days of payment confirmation. Estimated delivery times are 10 to 25 business days from dispatch, depending on the destination.
These timeframes are indicative only. The seller cannot be held liable for delays caused by the carrier, customs authorities or force majeure events.
7.2 – Tracking
A tracking number will be communicated by email upon dispatch where available.
7.3 – Delivery issues
In the event of a damaged, missing or lost parcel, the customer must contact us within 30 days of the estimated delivery date. No claim will be accepted beyond this period.
Article 8 – Right of Withdrawal
In accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal does not apply to goods made to the customer's specifications or clearly personalised.
All products sold on grandlinethreads.com are custom or print-on-demand items. No return or withdrawal right may therefore be exercised once an order has been confirmed. Customers are advised to review their order carefully before validating.
Article 9 – Legal Warranties
Applicable statutory consumer protection warranties apply in accordance with French and European law. In the event of a proven defect or non-conformity, please contact us with supporting photos as soon as possible and an appropriate remedy will be offered.
Article 10 – Personal Data
Personal data collected during the ordering process is used solely for order processing and fulfilment and is not sold to third parties.
In accordance with the General Data Protection Regulation (GDPR – EU 2016/679), you have the right to access, rectify, delete and object to the processing of your personal data. To exercise these rights, please contact us via the website contact form.
Article 11 – Disputes & Mediation
In the event of a dispute, the customer is encouraged to contact the seller first to seek an amicable resolution.
If no resolution is reached, the customer may refer the matter free of charge to a consumer mediator:
Mediator: CM2C (Centre de la Médiation de la Consommation de Conciliateurs de Justice)
Website: www.cm2c.net
The European Commission also provides an online dispute resolution platform: https://ec.europa.eu/consumers/odr
French courts shall have exclusive jurisdiction in the absence of a successful mediation.
Article 12 – Governing Law
These T&Cs are governed by French law. Should any clause be deemed invalid, the remaining clauses shall continue to apply in full.